Group Sales & Wedding Shopping
On-Site Inspection
Inspectors visit the property in-person. The report provides a detailed description of:
- the initial meeting with hotel staff
- facility tour
- response to rate questions, special requests, availability
- website information comparison
- email communications
- timeliness of follow-up information received
- follow-up call
Telephone Shop
If the initial inquiry is made by phone we report on:
- timeliness of responding to inquiry messages
- initial telephone conversations with the Sales office
- response to rate questions, special requests, availability
- timeliness of information received
- email communications
- website information comparison
- follow-up call
We will focus on specific staff members upon request
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