Mystery Shopping
Anonymous inspections are a highly effective way to accurately evaluate service levels. List & Associates' inspectors are industry professionals with management experience in resort and restaurant settings.
We follow Four Diamond level guidelines unless other levels of service are appropriate or requested. Reporting on service points can be customized to reflect company brand standards or specific service steps. Inspection reports describe all aspects of the stay.
List & Associates format of reporting is very thorough, detailed and uncomplicated. Management can rely on our reports to be accurate and to the point; a useful support document, not a lengthy series of intimidating charts and graphs.
Inspector(s) stay on site for one or two night visits. Inspectors are in the form of single travelers, couples, families or specific profile as required.
Our reports include:
Executive Summary
We provide a brief and insightful recap of the inspector's stay. Details include highlights, areas of immediate concern and noteworthy issues.
Property Inspection
A complete narrative provides detailed observations:
- Staff appearance
- Specific language review
- Property physical appearance and upkeep during the stay
- Reservation process
- Internet rate comparisons
- Internet property inquiry results
- Departmental and staff transactions
Departmental Report Cards
A department by department point grading system is based on service specifics.
It provides a distinct breakdown of service levels rendered as described in the property narrative.
Inspection results are entered into our confidential database, resulting in valuable benchmarking data.
Photography
Inspectors discreetly obtain supporting photographs throughout their stay. Pictures help management see exact scenarios through the eyes of the inspector.
Click here to view a sample report |
