Training Workshops

Our workshops are designed to fine-tune service staff and develop consistency within a specific department.

Workshops elevate service awareness, improve employee confidence and instill disciplines that will lead to increased revenues and improved customer care.

REV IT UP!™
Rooms Reservations staff control the revenue pipeline into any property. This workshop teaches reservationists appropriate communication habits, how to start the call off on a good foot and manage the conversation. They will learn to upsell properly, use important property and area facts and close the deal! The result is increased revenue, improved communication and greater selling awareness.

Workshop time is approximately three hours.

SERVICE PERFECT™
Improving dining service and consistency will result in a strong repeat clientele. Qualified food and wine professionals lead this combination seminar and interactive workshop designed to address both the needs of limited service or full service facilities.
Service techniques reviewed include greeting the guest, communication do's and don'ts, selling skills, menu knowledge and promoting the menu, managing the pace of service and wine basics.

Workshop time is approximately three hours.

SERVICE RECOVERY; HANDLING DIFFICULT GUESTS

• Dealing with difficult guests is a reality. We all try to do things right but inevitably things go wrong and mistakes happen.
• Difficult guests can be turned around if handled correctly.
• We teach powerful and effective techniques including common sense reminders for handling difficult guests.

Workshop time is approximately three hours.